"Our DIY MYSTERY SHOPPER Policy"
Your Trusted Guide to Business Excellence: Transparent, Fair, and Hassle-Free.DIY MYSTERY
At Dinewise, we take immense pride in the quality of our Do-It-Yourself (DIY) audits, crafted over months of preparation and backed by years of real-world hospitality experience. While we’re confident that our audits deliver exceptional value, we understand that we may not meet every customer’s expectations. With this in mind, we’ve created a clear policy to ensure fairness, transparency, and mutual respect.
Money-Back Guarantee
We stand by the quality of our Check ups and Mystery Shopping . If, for any reason, you do not find our DIY audit to be good value, you may request a full refund within 10 days of purchase.
To claim a refund, please follow these steps:
Submit Your Request: Email us at [insert email] with the subject line “Refund Request: DIY Audit.” Include the name of the paying account and your venue name.
Provide Feedback: To help us improve, please include specific feedback about why you felt the audit did not meet your expectations.
Processing Time: Refunds will be processed within 7 business days after we review your request.
Note: Refunds are issued only to the original payment method.
Non-Disclosure Agreement
By purchasing and using our DIY audit, you agree to maintain the confidentiality of its content. This includes:
Not sharing, reproducing, or distributing the audit materials in any form without prior written consent from Dinewise.
Not using the audit content for commercial purposes outside your own business.
The audit materials are proprietary and copyrighted by Dinewise. Any unauthorized use may result in legal action.
While the audit provides a structured approach, the outcomes are highly customizable, depending on how deeply the business wishes to delve into each area. This flexibility makes it applicable to a wide range of venues, from small cafes to large restaurants and bars.
The audit not only highlights areas needing improvement but also offers practical, actionable steps that businesses can implement. These suggestions are tailored to be achievable, providing a clear path to enhancing footfall and customer satisfaction.
At €25, the audit represents a minimal investment compared to the potential return on increasing customer traffic and optimizing operational efficiency. It’s a cost-effective tool for strategic business planning.
Businesses can use the audit to benchmark their performance against industry best practices. This can help in setting realistic goals and understanding where they stand in comparison to the market.
The audit emphasizes improving the customer experience, which is directly linked to increasing repeat visits and word-of-mouth referrals, crucial drivers of footfall.
Unlike engaging ongoing consultancy services, this self-audit does not require a long-term commitment, making it an attractive option for businesses testing the waters with process improvement initiatives.
This tool empowers owners and managers by giving them control over the audit process and subsequent changes. It encourages a proactive approach to business management.
Terms of Use
Personal Use Only: The DIY Mystery Shopper is intended solely for the use of the purchasing individual or business.
Accuracy of Information: While we strive to provide accurate and up-to-date information, Dinewise is not responsible for any errors, omissions, or interpretations of the audit content.
No Guarantees: The audit is a self-assessment tool. While it is designed to help you identify areas for improvement, Dinewise makes no guarantees regarding specific business outcomes.
Modifications: You may adapt the audit to suit your business needs. However, any modifications are done at your own discretion and responsibility.
Future Customizations: If you wish to include tailored questions or additional sections, we offer customization services at an additional cost. Contact us for details.
Limitation of Liability
Dinewise shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of the DIY audit. This includes, but is not limited to, loss of revenue, profits, or data.
Contact Information
If you have any questions about this policy, need assistance, or want to explore additional customization options, please contact us:
Email: [info@dinewise.eu]
Phone: [089 948 1299]
This policy is effective as of 01/09/2024 and is subject to updates. By purchasing and using the DIY audit, you agree to the terms outlined above.
Remember
We are the health check experts
From mystery shopping that evaluates customer experience to detailed stock takes and profit and loss analysis, we provide valuable insights to optimize your business performance.
Our total health check covers all aspects of your operations, ensuring every area—from marketing strategies to food quality and kitchen equipment meets the highest standards. We take a holistic approach to improving efficiency, profitability, and customer satisfaction, helping you identify strengths and areas for improvement. Whether you’re looking to boost your food service offerings, enhance operational processes, or ensure compliance with industry standards.